Terms of Service

By using this site the user has unconditionally accepted the terms and conditions of use as given hereunder and/or elsewhere in the site.

• All prices of gifts are in UAE Dirhams.
• Your credit card account will be charged in U.A.E. Dirhams and the exchange rate in USD will be as prescribed by your Issuing bank.
• Orders will be confirmed and executed only with the full payment, according to the actual value of the order.
• No cancellations are allowed on the day of delivery.
• Should any particular item be out of stock, emiratesflowers.com reserves the right to replace it with an item of equivalent or higher value.
• Emiratesflowers is a gift website and runs with affiliation with local flower/cake & gift shops. Emiratesflowers will not be responsible for items supplied by its affiliates or agents in a bad condition and also for any delays or mismanagement caused due to them.
• Emiratesflowers.com always strives to do its best to deliver at the specified time. However, there will be rare occasions that this cannot be accomplished due to circumstances beyond our control. In such cases, emiratesflowers.com will not be liable for any claims arising out of such situations and the delivery will not be constituted as bad delivery.
• Emiratesflowers.com will also strive to maintain anonymity for anonymous orders. However, in some cases it may become necessary to reveal the identity of the sender. We will not be held responsible for any outcomes this may cause.
• Normally, Emiratesflowers.com shall obtain an acknowledgement of delivery from the recipient of the gift and email all the particulars to the user, but cannot be responsible for a mis-delivery if the receiver of the gift at the address on the order form misappropriates, damages or fails to hand over the gift to the person named on the order form or impersonates and takes delivery posing himself to be the correct person. Emiratesflowers.com shall take due caution at the time of delivery to deliver the gift to the correct person at the address on the order form, but disclaims any responsibility for claims, damages, and/or compensation.
• Normally, Emiratesflowers.com has a right to approve or decline any order based on their evaluators discretion of risk/fraud/misrepresentaion of information or any other reason of concern. This right is reserved without any prior notice or subsequent clarification.
• All prices are inclusive of cartage, service charges, packaging and all other costs involved with the process of ordering and delivering.
• All trademarks and products are owned by their respective companies and brand owners.
• If emiratesflowers.com is unable to deliver the gifts ordered, within a stipulated time as per the delivery agreement, i.e. up to a maximum of 4 days (please note that owing to traffic conditions and delivery schedules, delivery may not always be possible in the time requested of less than 96 hours), the customer shall be entitled to a full refund. This means that the delivery of all gifts beyond the time and date chosen but up to 4 days will not be constituted as bad-delivery but thereafter will entitle the customer to a full refund.
• If Emiratesflowers.com is unable to deliver the flowers and/or gifts ordered within a reasonable period of the stipulated time and the customer decides to cancel the order 24 hours before delivery is made, the customer shall be entitled to a full refund.
• Users will understand that the photographs of the products displayed are generic in nature and the actual product (though rarely) may differ in appearance when delivered.
• All purchases either singly or in combination above USD 150 are to be paid through bank transfers only. Online payment with credit card will not be accepted,unless approved manually by the bank/emiratesflowers.
• Gifts items like handbags, watches, perfumes, once delivered cannot be exchanged or refunded.
• Emiratesflowers has the right to contact and charge the recipient incase of any dispute made by the sender of the flowers/gifts in the event non payment of the order subsequent to delivery. The collection department has all rights reserve to charge the recipient for the value of the order in such an event.
• Order made for VALENTINES DAY cannot be promised for delivery at the times mentioned by the sender on the order form. They will be delivered on first come first serve basis and will be delivered the next day if received beyond the cut-off time as mentioned on the website for the occasion.

Emiratesflowers.com will not accept responsibility for late or non delivery of gifts/flowers ordered in the following circumstances:

• The recipient of the flowers and/or gifts is not present at the address given and there is no one else present to receive the delivery.
• The address given is incorrect.
• No valid telephone number for the recipient is given and/or the telephone number given is incorrect.
• Emiratesflowers.com will make 3 attempts to contact the customers. In the event that the recipient has been called away from home unexpectedly without the knowledge of the customer, or if there is any other reason for non-delivery emiratesflowers.com will not liable. In such circumstances, it will be at our discretion to arrange a refund or a credit for a future order.